Accredited on-site classroom, group or one-to-one training for new Splicecom users
The installation of a state-of-the-art telephony system like Splicecom is an exciting time for any organisation. But it brings with it its share of challenges in the shape of training and support for the end users and getting everyone comfortable with the new system. Left to their own devices, users can become frustrated and calls to the Support team will increase. Productivity goes down, and customer complaints go up as pressure levels rise.
Susan Barrett of RabbIT Training is an accredited Splicecom trainer. Take the heat out of any new Splicecom installation by giving us a call. You can maximise the chances of a smooth and successful transition to the new system by making sure Susan is on-site both in the days leading up to the changeover and afterwards.
Susan can make sure that all end users are completely comfortable with the new system before it goes live. Your customers can look forward to their launch date knowing that they will be able to do such basic things as answering and transferring calls, working with Vision Call Logs and Reports and understanding the call data.
Susan’s training also covers System Administration, incorporating areas such as adding new Users, creating Departments, creating DDI Plans entries, maintaining the Contacts database and so on. And if your customer’s Splicecom system incorporates Vision and/or Conference Manager, the above System Administration training can also cover the administration of these additional applications, including Vision Call Centre.
Our Splicecom training can be provided on a one-to-one basis, in small groups or in a classroom environment.
RabbIT Training is an accredited Splicecom trainer. You can book RabbIT for your Splicecom course via your Splicecom reseller, Or if you are a reseller you can contact us to discuss an appropriate training package for your customer.
Give us a call today and find out how we can help you.
RabbIT Training – a clear and simple approach to training tailored for you.