Get Your Customers Up and Running Quickly and Efficiently with Their New Splicecom System

Splicecom State of The Art Telephony

The installation of a state-of-the-art telephony system like Splicecom is an exciting time for any organisation. But it brings with it its share of challenges in the shape of training and support for the end users and getting everyone comfortable with the new system.

Left to their own devices, users can become frustrated and calls to the Support team will increase. Productivity goes down, and customer complaints go up as pressure levels rise.

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Accredited on-site classroom, group or one-to-one
training for new Splicecom users.

Susan Barrett of RabbIT Training is an accredited Splicecom trainer.

Take the heat out of any new Splicecom installation by giving us a call

You can maximise the chances of a smooth and successful transition to the new system by making sure Susan is on-site both in the days leading up to the changeover and afterwards.

Susan can make sure that all end users are completely comfortable with the new system before it goes live.

Your customers can look forward to their launch date knowing that they will be able to do such basic things as answering and transferring calls, working with Vision Call Logs and Reports and understanding the call data.

System Administration via the Admin Portal

Susan can also provide system administration, incorporating areas such as adding new Users, creating Departments, creating DDI Plans entries, maintaining the Contacts database and so on.

Vision

If your system is also running Vision Susan can provide training for your colleagues showing them how to analyse the call data, access call recordings, use the wallboards and more.

Booking your Splicecom course

RabbIT Training is an accredited Splicecom training company. You can book RabbIT for your Splicecom course via your Splicecom reseller, or if you are a reseller you can contact us to discuss an appropriate training package for your customer.

“We have always found Susan to be extremely professional, with a good in-depth knowledge of our products. We have constantly received positive feedback from her courses and as such I am happy to recommend Susan to anyone wanting to deliver training on any aspect of the SpliceCom portfolio.“
Robin Hayman, Director of Marketing & Product Management, Splicecom Ltd

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